30-Day Return & Refund Policy
Thank you for shopping with SHOP KUDU. If you are not completely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return:
-
Your item must be unused and in the same condition that you received it.
-
It must also be in the original packaging.
-
You’ll need the receipt or proof of purchase.
To start a return, contact us at [Your Email Address]. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note: customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
-
If approved, your refund will be processed within 5–10 business days to your original payment method.
-
If the item is not returned in its original condition, a partial refund may be issued.
Exceptions / Non-Returnable Items
Certain items are non-returnable, such as:
-
Perishable goods
-
Custom or personalized orders
-
Digital downloads
-
Sale or clearance items (if stated as final sale)
Damaged or Faulty Items
If your item is damaged or faulty, please contact us within 7 days of receiving it with photos of the issue. We will either replace the item or offer a full refund.
